Description

This position is responsible for all aspects of the administration of the systems involved with the flow of email including: Active Directory Administration of schema, user and objects related to email, Firewall administration for email ports and web access, servers, PDA access, Archive management, Backups, listserv and assistance with network devices, software applications, desktop PCs, laptops, helpdesk user support.

DUTIES AND ACCOUNTABILITIES
• Responsible for maintaining email environment including: Firewall, spam filter, BES, Windows Servers, AD environment, listserv and archive.
• Respond in a timely fashion to and resolve Tier 2 3 calls
• Communicate accurate information in a timely manner by updating and entering information into a Helpdesk system.
• Track hours worked with details as to what work was accomplished for the day
• Maximize uptime and availability of all network services, assisting in new technology and upgrades in hardware and software
• Work closely with other team members as necessary (who may be remote)
• Manages documentation as required
• Provides input to the technology planning process through ongoing research.
• Demonstrate a professional appearance and attitude at all times and in all situations
• Work overtime hours, including weekends, as necessary to meet personal and team commitments.
• Other duties as may be assigned.